

The Local Payroll Customer Support Service currently provides local payroll services to approximately 10,000 VA employees including those in the Austin area, VACO, OI&T stations, and all of NCA. In support of the Payroll Modernization initiative, the Payroll Support Division includes the Local Payroll Customer Support Service which serves as the Customer Service Representative (CSR) for the Department of Defense Finance and Accounting Service (DFAS), and Payroll Support Service (formally known as Nationwide Payroll) that transitioned into a Payroll Tier 1 Service Desk to support all of the VA CSRs.

Our experience has not only made us unique, but also the payroll provider of choice. We were the largest civilian payroll provider supporting one of the most complex pay groups - Title 38 employees (civilian doctor and nurses.) We believe you'll find no other Government entity that compares to the FSC's Payroll Support Service.
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We have helped process the biweekly payroll for the Department of Veterans Affairs' 300,000 plus employees for 35 years without ever missing a pay day. Historically, our payroll support services have been unparalleled. 10–10ez - Application for Health Benefits.21–2680 - Exam for Housebound Status or Permanent Need for Regular Aid and Attendance (PDF).10-10ez - Health Benefits Renewal (PDF).22–1990 - Application for Education Benefits (PDF).22–1995 - Request for Change of Program or Place of Training (PDF).21–4138 - Statement in Support of Claim (PDF).Freedom of Information Act (FOIA)/Privacy Act Requests.Security Investigation Center/Background Clearances.Financial & Asset Enterprise Management.Security Investigation Center/Background Investigations.
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Personal Identification Verification (PIV) Card.Direct Deposit Sign-Up Form SF 1199A (PDF).Talent Management System (TMS) (Registration Required).Domiciliaries (Please contact your local VA Medical Center).Track Your Appointments with My HealtheVet (Registration Required).Health (Please contact your local VA Medical Center).Manage Your Prescription Refills with My HealtheVet (Registration Required).Manage Your Prescriptions at Your Local VA Medical Center.Batteries (for Hearing Aids & Other Devices).Veterans' Mortgage Life Insurance (VMLI).Service-Disabled Veterans Insurance (S-DVI).Servicemembers' Group Life Insurance Traumatic Injury Protection (TSGLI).Family Servicemembers' Group Life Insurance (FSGLI).Service Members' Group Life Insurance (SGLI).Veterans Information Portal (WebLGY) (Registration Required).Veterans Education Assistance Program (VEAP).Survivors Education & Assistance Benefits (Chapter 35).Web Automated Verification of Enrollment (W.A.V.E.) (Registration Required).Veteran Rapid Retraining Assistance Program (VRRAP).Disability Benefits Questionnaires (DBQ).Benefit & Claim Status (Registration Required).
